FAQs: Your Questions, Our Answers

Explore our comprehensive FAQ section to answer any questions that you may have about our service. Should you require further assistance, please don't hesitate to reach out to us via email through our dedicated contact page.

PHOTO Scanning

Our scanning capabilities extend to photos measuring up to 8x10 inches. However, It's important to note that our estimates for bulk boxes are based on 4x6 inch photos. Therefore, if your photos are larger in size, you may be able to fit fewer of them in the box.

If you intend to send us 8x10 photos, please select a bulk photo scanning package that accommodates a minimum of 750 photos to ensure they fit comfortably within the box.

Certainly! To facilitate easy retrieval and organization of your photos on both the cloud and your flash drive, we provide plastic bags for you to group your photos. Please note that there is a minimum requirement of 30 photos per group.

Feel free to label each plastic bag with a name or event that corresponds to the photos within. We will then sort and categorize these photos under their respective names on both your USB flash drive and the cloud storage drive. While we will return your photos in the bags, please be aware that they may not be in the exact original order.

If you have selected our BULK scanning option, please be aware that we are unable to accept photo albums.

However, for our valued customers in the local Raleigh area, we are pleased to offer an alternative solution. Simply take advantage of our PICK UP service, and for a nominal fee of $0.15 per photo, we will carefully remove, scan, and then return each photo to its original album.

For our local customers, we are here to make your photo scanning experience as convenient and tailored to your needs as possible.

We are committed to delivering exceptional quality, and as part of our standard service, your photos will be automatically scanned at 600DPI. This resolution ensures that you have the flexibility to reprint or enlarge your photos up to twice their original size without any loss in quality.

If you have aspirations to enlarge your photos by more than double their size, we recommend considering our PREMIUM scanning option, which offers a higher resolution of 1200DPI.*

*Please note that currently, this option is exclusively available to our valued local customers in the Raleigh area.


We strive to complete the scanning of most photo orders within a reasonable timeframe, typically less than 4 weeks. During peak periods or when demand is high, we kindly request your patience, allowing for a maximum of up to 6 weeks for order fulfillment.

For those seeking an even quicker turnaround, we offer an EXPEDITED service, guaranteeing completion within 2 weeks from the moment we receive your photos in our office. This option is available for an additional fee of $39.00 per order.

Yes, indeed! Utilizing this method is a smart way to expedite the processing of your order, allowing you to receive it approximately 4-5 days sooner.

To get started, simply visit your local USPS office and request a FREE Priority Mail box. We will then provide you with a PREPAID shipping label for the box via email.

Here's a guide for choosing the appropriate box size:

For orders of 100 or 200 photos, please use for a USPS SMALL Priority Mail Box (it'll be roughly half full if you select the 100 photo option).

For orders of 750 or 1500 photos, use a USPS MEDIUM Priority Mail Box, but please fill it only halfway for the 750 photo scanning option.

Lastly, for larger orders of 2,500 or 5,000 photos, you can request a USPS LARGE Priority Mail Box, and again, fill it halfway for the 2,500 photo scanning option.

After your order payment is processed, you have a generous 1-year window to either return the box containing your photos or get in touch with us to arrange a local pickup if you're in our vicinity.

We strongly recommend adhering to this timeframe, as, regrettably, we cannot guarantee order fulfillment beyond this period.

Your timely cooperation helps us ensure the smooth processing and scanning of your cherished memories.

No need to worry! We're here to make sure your order is just right, and we'll be happy to upgrade it to the correct size box to accommodate your photos perfectly.

Please take a moment to send us an email at passionforpixels@mail.com, and we'll swiftly make the necessary adjustments to your order on your behalf.

Your satisfaction is our priority, and we're here to ensure a seamless experience.

Absolutely, your photos will be returned to you promptly and securely. We offer the convenience of USPS Priority Insured Mail delivery, ensuring their safe journey back to your doorstep. For our valued customers in the Raleigh area, we also provide the option of personally dropping them off at your home or office.

Your satisfaction and peace of mind are paramount to us, and we aim to make the return process as hassle-free as possible.

For our valued customers residing in the Raleigh area, we offer the flexibility of both bulk scanning and per photo scanning options. With either choice, we provide the added convenience of complimentary pickup services from your home or office, ensuring a seamless experience.

If you opt for the per photo scanning option, please note that there is a minimum order requirement of $30.

Alternatively, if you prefer minimal contact, we also offer the option to mail your photos using our bulk mailing service.

We aim to accommodate your preferences while delivering the highest quality service.

Please rest assured that your privacy is of paramount importance to us. Only our dedicated scanning technician and our meticulous quality control employee will have access to view your scanned photos.

Furthermore, we take extra measures to ensure the security of your digital memories by password-encrypting your Cloud photos, guaranteeing that they remain exclusively accessible to you.

Your trust in our commitment to safeguarding your cherished memories is greatly appreciated.

We are delighted to provide you with a range of supplementary options and services, tailored to enhance your experience. These include an expedited 2-week processing option, available for $39.00, as well as the option to acquire additional USB flash drives at just $9.00 each.

For our local customers, we offer premium scanning at 1200 dpi for a nominal fee of $0.10 per photo, along with a service to carefully remove photos from albums, exclusive to local customers, priced at $0.15 per photo.

Additionally, we invite you to explore our enticing PHOTO SWAG collection available for purchase within our photo storing Cloud service. These distinctive products serve as wonderful gifts for your family and friends, adding a personal touch to your shared memories

USB Flash drive/CLOUD

We are pleased to offer you the convenience of purchasing additional USB flash drives for $9 each.

It's our way of ensuring you have the flexibility and ease of sharing and preserving your memories.

We are delighted to provide you with a complimentary USB flash drive, along with a shareable link and password for our photo storage Cloud site.

For those selecting the 5,000 photo scanning option, we will give you access to your extensive collection on 2 USB flash drives.

On the USB flash drive, you'll find a comprehensive collection of your photos, including the original unedited images, the edited versions, and the back scans of photos. Moreover, if you organized your photos into separate stacks, we will present them to you in distinct folders on the flash drive for easy access and organization.

In contrast, on our secure Cloud platform, we will only upload the edited photos. These represent the highest quality and are ideal for viewing and sharing with your friends and family.

Certainly! To make it even more convenient for you to share your cherished photos with family and friends, we provide the first year of Cloud drive access absolutely free of charge.!

And should you choose to continue enjoying the benefits of our secure Cloud storage, we offer this service for just $11.99 per year, renewable automatically each year for your convenience.

Of course, you can cancel this feature at any time, as your satisfaction and flexibility are our top priorities!


We put in every effort to ensure your complete satisfaction, but in the rare instance that you're not content with your photos, please don't hesitate to get in touch with us. Your satisfaction is our priority!

If we're unable to address and resolve your concerns, our refund policy is as follows:

You have the option to receive a 100% refund of your purchase as store credit, providing you with the flexibility to explore other options.

Alternatively, you can opt for a refund with a deduction of a $30 fee for every 2,500 photos scanned.* For instance, if your order consisted of 5,000 photos, we will refund your entire purchase with a $60 ($30 x 2) fee, which covers shipping and thumb drive costs.

In the event of a refund, your photos will also be promptly removed from our Cloud drive.

*$30 Minimum Refund